Salesforce Technical Support Position, Service Cloud
Job Posted Date: March 25, 2024
Role: Technical Support | Service Cloud | Apex Developer
Job Location: India
Experience- 1- 6 Years
Job Description
Role Scope: The Developer Support Engineer profile allows you to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. A support engineer profile is one of the best opportunities to master the Salesforce Platform and achieve your career goals.
We operate 24×7 which can involve working during one of the below shifts determined as per business need and have a non-standard work week(Ex: Tues – Sat, Wed- Sun).
While we have 5 days a work week, the weekend shouldn’t be Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
EMEA hours – 12:00 PM/1 PM/2 PM IST onwards depending on Daylight Savings Time
APAC hours – 5.30 AM IST onwardsWork hours are subject to change depending on Business needs.
Note: Most likely the shift would be night shift-AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time)
Role & Responsibilities
Assist third-party developers in troubleshooting their integration with salesforce.com APIs, Apex, Visualforce, and implementation of other salesforce. comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
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- Write sample code, and client libraries, and contribute to Open Source projects.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Resolve customer service issues and skillfully manage complex customer service problems. - Manage customers’ expectations and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
- Assist with the design and delivery of products and other technical training.
Review support cases for technical and troubleshooting accuracy. - Define and describe technical best practices.
- Identify product and service up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
- Complete assigned project responsibilities.
- Meet the monthly goals on KPIs such as CSAT and productivity.
Experience/Skills Required
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- BTech/BS degree in a technical field with a strong academic record is preferred.
- 2 to 8 years of engineering/programming work experience.
- Lightning Experience – Lighting Web Components & Aura
• Modern Javascript
• Apex(Synchronous and Asynchronous)
• Integration – REST/SOAP/Bulk API
• Debugging/Troubleshooting Errors
• Visualforce
• Sites/Communities/Force.com
• SOQL/SOSL
• Deployment- Metadata API/ANT Migration tool/CLI
• Flows/Process Builder
• Authentication, SSO/Auth Provider
• Event driven architecture – Platform Events, Streaming API, Change data capture
• Field Service Lightning (FSL)
• Mobile Dev
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- Excellent written and verbal communication skills
Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. - Understanding of database concepts and data management (RDBMS) and SQL
- Excellent written and verbal communication skills
Experience/Skills Desired
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- Previous experience with Salesforce.com CRM and its technologies.
- Experience as a committer in an Open Source project is a plus.
- Salesforce.com Certified Administrator (ADM201 Certified)
- Salesforce.com Certified Advanced Administrator (ADM211 Certified)
- Salesforce.com Certified Developer (DEV401 Certified)
Role: IT & Information Security – Other
Industry Type: Miscellaneous
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT & Information Security – Other
Education UG: Any Graduate
Key Skills
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- Lightning
- Integration
- Apex
- LWC
- Flow
- Admin
- Service Cloud
- Sales Cloud
About Company
Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile, and cloud technologies that help companies revolutionize the way they sell, service, market and innovate, and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your # dream job.
Company Info
Address:
DivyaSree NSL Orion IT/ITES SEZ,12 / 14 / 15 Floor ,Block 5,Serilingampally Mandal,Raidurg Village , Hyderabad, Telangana, India
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TURNING POINT EXPRESS TEAM
