Author: turningpointexpress.com

Salesforce Technical Support Position, Service Cloud

Job Posted Date: March 25, 2024
Role: Technical Support | Service Cloud | Apex Developer
Job Location: India
Experience- 1- 6 Years

Job Description

Role Scope: The Developer Support Engineer profile allows you to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. A support engineer profile is one of the best opportunities to master the Salesforce Platform and achieve your career goals.

We operate 24×7 which can involve working during one of the below shifts determined as per business need and have a non-standard work week(Ex: Tues – Sat, Wed- Sun).
While we have 5 days a work week, the weekend shouldn’t be Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
EMEA hours – 12:00 PM/1 PM/2 PM IST onwards depending on Daylight Savings Time
APAC hours – 5.30 AM IST onwardsWork hours are subject to change depending on Business needs.

Note: Most likely the shift would be night shift-AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time)

Role & Responsibilities

Assist third-party developers in troubleshooting their integration with salesforce.com APIs, Apex, Visualforce, and implementation of other salesforce. comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.

• • Write sample code, and client libraries, and contribute to Open Source projects.
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
    Resolve customer service issues and skillfully manage complex customer service problems.
  • Manage customers’ expectations and experience in a way that results in high customer satisfaction.
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
  • Assist with the design and delivery of products and other technical training.
    Review support cases for technical and troubleshooting accuracy.
  • Define and describe technical best practices.
  • Identify product and service up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
  • Complete assigned project responsibilities.
  • Meet the monthly goals on KPIs such as CSAT and productivity.

Experience/Skills Required

• • BTech/BS degree in a technical field with a strong academic record is preferred.
  • 2 to 8 years of engineering/programming work experience.
  • Lightning Experience – Lighting Web Components & Aura

• Modern Javascript

• Apex(Synchronous and Asynchronous)

• Integration – REST/SOAP/Bulk API

• Debugging/Troubleshooting Errors

• Visualforce

• Sites/Communities/Force.com

• SOQL/SOSL

• Deployment- Metadata API/ANT Migration tool/CLI

• Flows/Process Builder

• Authentication, SSO/Auth Provider

• Event driven architecture – Platform Events, Streaming API, Change data capture

• Field Service Lightning (FSL)

• Mobile Dev

• • Excellent written and verbal communication skills
    Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
  • Understanding of database concepts and data management (RDBMS) and SQL

Experience/Skills Desired

• • Previous experience with Salesforce.com CRM and its technologies.
  • Experience as a committer in an Open Source project is a plus.
  • Salesforce.com Certified Administrator (ADM201 Certified)
  • Salesforce.com Certified Advanced Administrator (ADM211 Certified)
  • Salesforce.com Certified Developer (DEV401 Certified)

Role: IT & Information Security – Other
Industry Type: Miscellaneous
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT & Information Security – Other

Education UG: Any Graduate

Key Skills

• • Lightning
  • Integration
  • Apex
  • LWC
  • Flow
  • Admin
  • Service Cloud
  • Sales Cloud

About Company

Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile, and cloud technologies that help companies revolutionize the way they sell, service, market and innovate, and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your # dream job.

Company Info

Address:
DivyaSree NSL Orion IT/ITES SEZ,12 / 14 / 15 Floor ,Block 5,Serilingampally Mandal,Raidurg Village , Hyderabad, Telangana, India

To Apply for Salesforce Careers 2024

Apply Here

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Disclaimer: No Charges for Job Placement Services

We want to bring to your attention that our organization does not charge any fees for providing job placement services. If anyone contacts you claiming to represent us and requests payment for job opportunities, please be cautious and consider it a potential fraud.

We do not ask for any form of payment or financial transaction from job seekers. We aim to assist you in finding suitable employment opportunities without any cost to you.

It is important to note that legitimate employers and recruitment agencies do not typically require job seekers to pay for job placements. Be vigilant and report any suspicious requests for payment to the appropriate authorities.

We are committed to providing transparent and ethical job placement services, and your trust is of utmost importance to us. If you have any concerns or encounter any suspicious activity, please reach out to us directly through our official channels.

Thank you for your understanding.

Sincerely,
TURNING POINT EXPRESS TEAM

Kaleris QA Engineer 20+ Positions

Post Date: March 17th, 2024
Role: Software QA Engineer
Work Type: Full Time
Wesite: https://kaleris.com/

About Kaleris Software

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.

About the Role

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.

As a QA Engineer you will focus on the testing within the software development lifecycle of our products. Typically working within a development team, QA Engineers ensure the solutions of our transportation and logistics software are tested and delivered following high-quality standards via manual and automated test techniques. Candidates will be expected to manually test, engage with automated testing (both functional and non-functional), and challenge the team and techniques to improve overall software quality.

The ideal candidate is an established QA engineer with multiple years of experience in QA testing techniques and tools. Experience with all aspects of testing, including functional, non-functional, manual, automated, API, and DB is preferred. As a subject matter expert within prior roles, the candidate should be able to efficiently communicate the aspects of testing and processes within their previous test ecosystem. Any QA automation experience beyond scenario creation and simple test execution is preferred. Strong business and process acumen is desired, along with clear leadership potential for future growth.

Responsibilities

• • As part of an agile team, design and execute testing strategies for projects within the delivery program to ensure successful and high-quality product deliverables
  • Interpret business requirements and designs, providing analytical assessments on usability, blocking issues, and overall functional and non-functional test approaches
  • Performing hands-on functional and non-functional testing for applications within the portfolio with minimal levels of supervision required
  • Ensure test standards and processes are followed
  • Learn and grow skills and techniques, constantly driving for continuous improvement of yourself and the team
  • Overcome test obstacles with a tenacious approach toward ensuring quality for our customers
  • Collaborate shoulder-to-shoulder with the development team and other QA team members
  • Mentor junior QA colleagues and others as a subject matter expert in product areas

Requirement

• • 2-4 years of direct QA experience in testing software applications
  • Understanding and expert in manual testing techniques and strategies
  • Knowledgeable in test automation approaches with some minimal experience\involvement
  • Highly collaborative, reliable, and trustworthy skillset
  • Experience in decision-making, problem-solving, and testing full projects end to end
  • Able to proactively and appropriately identify risks and properly
  • communicate/escalate risk factors and mitigations
  • Strong knowledge of white and black-box testing techniques
  • Excellent communication skills, both written and verbal
  • Positive attitude with proactivity style within current\previous role
  • Exemplifies proactive approaches and aspirations for continuous improvement
  • Passionate to improve QA technology and approaches
  • Comfortable working with global/virtual teams

Benefits & Compensation

• • Competitive compensation package
  • Paid Leave (Vacation/Annual, Casual, Volunteering time off)
  • Hospitalization Insurance
  • Life & Accident Insurance
  • Broadband Allowance, IT gadgets Allowance
  • Meal & Fuel Allowance
  • Provident Fund
  • Tuition Reimbursement
  • Employee Assistance Program
  • Career growth and mentorship

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.

We are an equal opportunity employer and value diversity at Kaleris. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.

We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We do not accept unsolicited external resumes from outside, third-party sources

About Company

A first-of-its-kind logistics platform providing unrivaled connectivity between ports, terminals, shipping lines, inland facilities, and shippers for an accelerated supply chain ecosystem.

We believe that every move matters and we provide solutions that go beyond high-level visibility and offer a deeper level of transparency, predictive analytics, and collaborative transformation for all supply chain participants and most importantly, powerful execution for our customers.

Kaleris is connecting supply chain participants to one consolidated ecosystem that enables network collaboration and eliminates the data dark spots they are facing.

To Apply for Kaleris Software Services Careers 2024

Apply Here

To Receive More Job Updates Join Our Free Community Groups [Freshers & Experienced]

 Whats App                  Official Telegram            Instagram

Disclaimer: No Charges for Job Placement Services

We want to bring to your attention that our organization does not charge any fees for providing job placement services. If anyone contacts you claiming to represent us and requests payment for job opportunities, please be cautious and consider it a potential fraud.

We do not ask for any form of payment or financial transaction from job seekers. We aim to assist you in finding suitable employment opportunities without any cost to you.

It is important to note that legitimate employers and recruitment agencies do not typically require job seekers to pay for job placements. Be vigilant and report any suspicious requests for payment to the appropriate authorities.

We are committed to providing transparent and ethical job placement services, and your trust is of utmost importance to us. If you have any concerns or encounter any suspicious activity, please reach out to us directly through our official channels.

Thank you for your understanding.

Sincerely,
TURNING POINT EXPRESS TEAM

As the most common type of cancer in most of the country, skin cancer is a significant public health issue.

1. It is estimated that in 2004 more than 1 million people will be diagnosed as having basal cell carcinoma and squamous cell carcinoma, and 2300 will die. Melanoma, predicted to affect 55,100 individuals, has a much higher mortality rate and will result in 7900 deaths.

2. Furthermore, although rates of most other cancers in the United States have been declining, the incidence of melanoma is increasing likely due in part to increased exposure to ultraviolet (UV) radiation.

The relationship between skin cancer and UV radiation is considered well-established. Several self-protective behaviors can protect from UV radiation exposure, such as seeking shade, avoiding the sun during peak hours of UV radiation, wearing protective clothing, or composite behaviors that include more than one of these. Although sunscreen is thought to be an important adjunct to other types of protection against UV exposure, recent research suggests that it is not adequate when used alone. None of these protective behaviors is highly prevalent in the United States in 1992 only 53% of adults were “very likely” to protect themselves from the sun by practicing at least one protective behavior

This report provides recommendations on community interventions to prevent skin cancer by reducing exposure to ultraviolet radiation. Interventions were reviewed and targeted various population groups in a range of settings.

The recommendations in this report represent the work of the independent, nonfederal Task Force on Community Preventive Services (the Task Force). The Task Force is developing the Guide to Community Preventive Services (the Community Guide) with the support of the U.S. Department of Health and Human Services in collaboration with public and private partners. The Centers for Disease Control and Prevention (CDC) provides staff support to the Task Force for the development of the Community Guide.

The Task Force recommendations are primarily based on the effectiveness of the intervention as determined by the systematic literature review process (described in the accompanying review article). In making its recommendations, the Task Force balances the information about effectiveness with information about other potential benefits and the potential harms of the intervention itself.

The Task Force also considers the applicability of the intervention to various settings and populations in determining the scope of the intervention. Finally, the Task Force reviews economic analyses about effective interventions. Economic information is provided to assist the reader with decision-making but does not affect the Task Force’s recommendation. The specific methods for and results of the reviews of evidence on which these recommendations are based are provided in the accompanying article. General methods employed in evidence reviews for the Community Guide have been published previously.

• • Increase to 75% the proportion of people who use at least one of the following protective measures that may reduce the risk of skin cancer: avoid the sun between 10 A.M. and 4 P.M., wear sun-protective clothing when exposed to the sun, use sunscreen with a sun protection factor (SPF) of >= 15, and avoid artificial sources of ultraviolet light.
  • Reduce melanoma deaths to < 2.5 per 100,000.

Recommendations for the use of sunscreen, including recommended public health strategies, also are available from the International Agency for Research on Cancer (IARC). The CDC recommends that schools engage in skin cancer prevention activities. The U.S. Preventive Services Task Force has reviewed the evidence that sun exposure is related to melanoma but
found insufficient evidence to determine whether clinician counseling was effective in changing patient behaviors to reduce skin cancer risk.

Educational and policy approaches in primary schools are recommended

Children are in school during peak hours of UV radiation, and may often be outdoors for play or recess. They are more receptive than adolescents to practicing self-protective behaviors and are
more amenable to instruction received from adults, including teachers and parents. Based on sufficient evidence of effectiveness, the Task Force recommends interventions in primary schools to improve covering-up behavior. Evidence was insufficient to determine effectiveness in improving other sun-protective behaviors (e.g., avoiding the sun) because of inconsistent findings. Evidence was also insufficient to determine effectiveness in decreasing sunburns because only a single study, with limitations in design and execution, reported on this behavior.

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TURNING POINT EXPRESS TEAM